Salesforce
Streamlines CRM operations, boosting sales and customer service.
Visit
Salesforce
0
Spotlighted by
35
creators

Salesforce is a cloud-based CRM platform loved by sales teams, marketers, and customer service professionals. This all-in-one solution combines AI-powered tools for managing customer relationships, tracking sales opportunities, and automating marketing campaigns. Popular among businesses of all sizes, from startups to enterprises, Salesforce streamlines operations through its integrated suite of tools for lead management, pipeline tracking, and customer support, while offering industry-specific solutions for sectors like healthcare, retail, and finance.

Alternatives
Zoho One
CRM Software
Pipeline CRM
CRM Software
Freshworks
Help Desk
Apptivo
CRM Software
Key features
Einstein 1 platform unifies data sources and AI capabilities
AI agents assist users with everyday tasks and development
Low-code solutions enable quick custom agent development
Toksta's take

Salesforce excels at delivering a robust, all-in-one CRM platform with advanced features and impressive scalability. Its updated, intuitive interface and AI-driven tools make managing sales pipelines, customer service, and marketing campaigns straightforward—especially for large enterprises with complex needs. The sales dashboard, in particular, provides a clean, actionable overview of opportunities, which is a major plus for sales teams.

That being said, for small businesses, it feels like overkill. Many of its features are unnecessary at that scale, and its complexity can be daunting. Despite its strengths, there are more user-friendly CRMs that offer comparable functionality. While Salesforce is a solid choice for enterprise-level operations, smaller teams should explore simpler, more cost-effective alternatives. It’s powerful but not always practical.

Salesforce
 Reddit Review
  8  threads analyzed    94  comments    Updated  Aug 06, 2025
Negative Sentiment

What Users Love

Common Concerns

  • Recognized as a very powerful and comprehensive all-in-one platform with a broad breadth of offerings.
  • When implemented correctly, users find it great and some even miss it after switching to other CRMs.
  • Valued by executives for its ability to track a wide range of metrics and provide a big-picture view.
  • The AppExchange is mentioned as a way to add functionality without extensive custom development.
  • Considered the "best CRM" by some defenders, who argue that negative experiences are due to poor setup.
  • Overwhelmingly described as bloated, insanely complicated, and an "overkill" for many teams.
  • The user experience for day-to-day users is frequently criticized as terrible.
  • The login process for its support and help sites is called a "mess," "broken," and frustrating with constant redirects.
  • Very expensive, with users complaining about high costs, price increases, and "strong-arm" sales tactics.
  • Success is highly dependent on a proper and often expensive implementation; a bad setup can "fuck you."

Salesforce

Pricing Analysis

Tiered, per-user, per-month pricing across different product clouds like Sales Cloud and Service Cloud.

From $25/month

High
  • Multiple product clouds (Sales, Service) with their own tiered pricing.
  • Plans start at $25/user/month for the Essentials tier, limited to 10 users.
  • Higher tiers (Professional, Enterprise, Unlimited) add advanced features and AI capabilities.
  • Pricing is complex and often requires consulting with a sales representative.
  • Positions itself as a premium, enterprise-grade solution with a higher price point, justified by its extensive feature set, customization, and AI capabilities.
Free trial available
Updated Aug 06, 2025
Spotlighted by
35
creators
Growth tip

For sales teams struggling to prioritize leads, use Sales Cloud's Lead Scoring feature to automatically rank leads based on criteria like job title, industry, and engagement activity (website visits, email opens). By focusing sales efforts on the highest-scoring leads, representatives can increase their chances of converting prospects into customers and improve overall sales efficiency.

Useful
Salesforce
tutorials and reviews
Salesforce
 hasn't got any YouTube videos yet, check back soon....
Product featured in