Crisp is a business messaging platform that unifies sales, marketing, and support communications through a shared inbox integrating email, chat, WhatsApp, and calls. It offers AI-powered automation, a CRM, chatbot, knowledge base, and campaign tools to streamline customer interactions and enhance team collaboration. Designed for customer support, marketing, and sales teams, Crisp helps improve response times, personalize engagement, and manage customer data efficiently, fostering stronger relationships and boosting productivity.

Centralizing all sales, support, and marketing conversations into a unified inbox, Crisp brings much-needed organization to chaotic customer communication. The platform’s live visitor insights, CRM, and automation features streamline engagement, offering teams actionable website data and a real handle on campaign management. Its helpdesk tools and extensive integrations also make onboarding smoother for growing businesses handling multi-channel queries.

Still, Crisp stumbles when it comes to initial setup. Empty campaign and helpdesk pages can overwhelm new users, and the campaign creator relies heavily on structured templates, which might frustrate those looking for more flexibility. Ultimately, Crisp fits best if your team wants clearer workflows and collaboration, but prepare for a learning curve at the outset. It’s practical for teams juggling multiple channels.