Intercom is an AI-powered customer service platform favoured by tech companies and online businesses. At its core is Fin, an AI agent that handles support inquiries 24/7 while maintaining your brand's voice.
The platform combines live chat, messaging, email support, and a self-service help center, while equipping support teams with AI-enhanced tools for faster resolution. Popular among companies like Lightspeed and TravelPerk, Intercom's automation and insights help teams deliver personalized customer experiences at scale.