Omnisend
Centralize, automate, and scale email, SMS, and push marketing campaigns.
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Omnisend
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Omnisend is a powerful marketing automation platform tailored for ecommerce businesses, enabling seamless email and SMS campaigns with fully customizable templates. It offers pre-built automations, real-time audience segmentation, and integrations with major ecommerce platforms, helping businesses drive sales, enhance customer experiences, and build stronger relationships through targeted, personalized messaging across multiple channels.

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Key features
Streamlines marketing with pre-built workflows
Migrates seamlessly from Klaviyo or MailChimp
Integrates with 130+ ecommerce platforms
Toksta's take

Omnisend effectively consolidates key e-commerce marketing channels like email, SMS, and push notifications into one platform. Pre-built automations and a user-friendly interface are definite wins for streamlining workflows. The extensive integrations are a bonus for businesses already reliant on existing platforms. Conversely, the potential for customer service hiccups and the price point of the standard plan give us pause.

This platform makes a statement for growing e-commerce businesses wanting robust marketing automation but lacking dedicated staff. Startups on a shoestring budget should carefully weigh the cost against the free plan's limitations. Avoid Omnisend if your business requires highly specialized features beyond its core offerings.

Omnisend is a commendable option for scaling e-commerce marketing, but evaluate your budget and feature needs carefully before giving it a try. Is it perfect? No. Is it useful? Potentially.

Omnisend
 Reddit Review
  8  threads analyzed    89  comments    Updated  Aug 07, 2025
Positive Sentiment

What Users Love

Common Concerns

  • User-Friendly/Simpler Interface compared to competitors like Klaviyo.
  • Cost-Effective/Affordable, offering better value for money, especially for combined email and SMS.
  • Good Features & Capabilities, including various automations (abandoned cart, re-engagement) and SMS/WhatsApp integration.
  • Reliable Automation and good integration with e-commerce platforms like Shopify and WooCommerce.
  • Some users praise its support as consistently great and always available.
  • Buggy Software, particularly with form creation.
  • Poor Support is a significant concern, with users reporting unresponsiveness and unhelpful assistance.
  • Data Accuracy Flaw where order count is determined by email/phone, not Shopify customer account, leading to inaccurate milestone tracking.
  • Missing Features, such as back-in-stock notifications, leading to lost revenue.
  • SMS Pricing can be surprisingly high or predatory for some users, despite overall cost-effectiveness.

Omnisend

Pricing Analysis

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Growth tip

To automatically recapture lost revenue, implement Omnisend's pre-built abandoned cart automation workflow. Customize the email and SMS sequence within the workflow to remind customers about items left in their cart, offer a small discount incentive (like free shipping), and create a sense of urgency by highlighting limited stock or a time-sensitive offer. This targeted automation re-engages potential customers who have demonstrated purchase intent, directly leading to increased conversions and recovered sales.

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